Patient Information
We’re open NOW—call to schedule your next appointment today!
Falmouth Pediatric Dentistry is excited to again be ready to safely and effectively serve your children’s complete oral health needs. We’ve put in place all CDC oral care protocols to ensure the safety of our patients and staff, while providing the care that is so important to your children’s teeth and overall health.
Please read below our special policies and procedures to keep us all safe during the coronavirus pandemic, as well as our ongoing policies for appointments. We are happy to answer any questions you may have about either one. Then call to schedule your appointment at your earliest convenience. We hope to see everyone soon!
Special Policies During COVID-19
We’ve taken these steps to keep everyone safe.
All employees will be wearing face masks at all times and glass/plexiglass has been installed at all check in/check out stations.
Several HEPA air filters with Plasmawave technology have been placed around the office.
We have scaled back the number of patients in the office as well as prioritizing care for those patients with urgent needs.
We have sectioned off areas of the waiting room that are six feet apart.
We have increased the amount of cleaning and sterilizing around high traffic areas of the office.
We have provided staff with additional training on how to minimize risks associated with COVID-19.
We will be checking both staff and patients/parents upon entering the office for symptoms associated with COVID-19.
We’re asking you to do your part:
All parents and patients must wear a mask or cloth face covering at all times while inside the building. Exceptions will be granted for children with special needs or children who are too young to comply.
We ask that parents keep a close eye on their children while in the waiting room and keep within the space marked out for them.
We ask that parents and children practice social distancing of 6 feet wherever possible.
Anyone who has tested positive for Coronavirus should be prepared to present negative test results before scheduling any appointments.
Please inform us if you or any member of your household has experienced any coughs, colds, or fever.
As always, please arrive on time for your appointments. However, we may ask you to wait in your car if the waiting room is at capacity. You may also opt to wait in your car after you have checked in, and we will call you when we are ready for you.
Lastly, we ask that you limit the number of people you bring with you. Anyone who is not an immediate family member or legal guardian will be asked to wait in their cars. Only patients who have an appointment and one parent or legal guardian will be allowed in the office. Exceptions will be granted for those with special needs or requiring specific services that require an additional person.
We hope to see everyone soon! Please call to schedule your appointment at your earliest convenience. We are happy to answer any questions you may have about the steps we take to keep every patient safe in our practice.
Ongoing Policies
Appointments
Your scheduled appointment time has been reserved specifically for you. We kindly request 48-hours’ notice if you need to cancel your appointment. We are aware that unforeseen events sometimes require missing an appointment and appreciate your cooperation.
Identification
We ask that parents and legal guardians bring in their identification. We would like to ensure that we know who is making medical decisions for minor children. A parent or legal guardian with paperwork is required at the first visit. With written permission from a parent or legal guardian, another family member or family friend may bring a patient to subsequent visits.
Insurance Policy
Please bring insurance cards to each visit so we can submit claims to your insurance company and work with them to maximize your dental benefits. We are in-network with Delta Dental, but also work with all other dental insurance carriers, including MaineCare.
If we do not have your complete information on file, we ask that you pay for that visit, and we’ll be happy to provide a claim form for you to get reimbursed by your insurance company.
For certain procedures, such as dental restorations, we may be able to obtain a pre-treatment estimate of what the insurance company plans to pay.
We accept payment by cash, checks, most credit cards, and CareCredit, which offers low- or no-interest financing for those who qualify.
We do not offer in-house financing and ask that all remaining balances be paid within 30 days of receiving your statement.
Unpaid balances will be charged a 1.5% monthly finance charge. Balances that remain unpaid for over 90 days, as well as any applicable finance charges and fees, will be submitted to a collection agency.
If you have any questions, please ask us!
Discrimination Policy
Discrimination is against the law.
Falmouth Pediatric Dentistry complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Falmouth Pediatric Dentistry does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. We provide free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other language
If you need these services, contact Justin Litchfield, our office manager. If you believe that Falmouth Pediatric Dentistry has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
(207) 781-2272 / Info@FalmouthPediatricDentistry.com
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, Justin Litchfield is available to help you.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available here, or by mail or phone at:
U.S. Department of Health & Human Services
200 Independence Avenue, SW | Room 509F, HHH Building | Washington, D.C. 20201
1-800-368-1019, (800) 537-7697 (TDD)
Complaint forms are available here.
